COSWORD Customer Support
Q: What is COSWORD?
A: COSWORD is an anagram puzzle game, so the object is to form words by arranging (reordering) a limited set of letters. Cosword is fun, relaxing and very interactive. It'll introduce you to new words and improve your vocabulary.
Q: Is COSWORD available for Android devices?
A: At this time, COSWORD is available only for iOS® devices.
Q: How difficult are the puzzles to solve?
A: The words used to make the puzzles represent a deep dive into the English language. Don't expect to be familiar with every word you encounter. Discovery is part of the fun, so frequent use of the "Revealer Tool" is crucial to keep things moving along at an enjoyable pace.
Q: Does the game include a dictionary?
A: Yes, you're able to lookup a brief definition of every word you can enter.
Q: What if the game not producing sounds or music?
A: Check that your phone is not muted by the physical switch on the side of your device, and check that the sound volume is high enough to hear. You might also verify that "sounds" and "music" SETTINGS are enabled within the game (the GEAR button).
Q: What should I do if my app is exhibiting strange behavior?
A: In very rare cases, a problem during app download or update can leave a defective copy of the app on your device. If your app exhibits strange behavior, follow the steps outlined below to re-download the app and restore your progress.
1) From the Category Button, make a note of your current progress (the current level) for each category.
2) Go to your device home screen and press and hold down on the COSWORD app icon, then select "Remove App" and then "Delete App."
3) Download a fresh copy of the COSWORD app from the App Store® online store.
4) Open the COSWORD app, and then tap the Category Button. At this point all categories will be "ready to start."
5) Press and hold down on each category button until you're asked to restore your progress. Use the level numbers that you noted in step 1.
Before you go to the trouble of replacing the app, you might want to make sure the problem is not with your device: For example, if you don't hear sounds in the game, check that your device is not muted, or that the sound volume high enough to hear.
Q: How can I resolve a store-related issue, such as a payment error or refund request?
For help with a store-related issue, such as payment processing or a refund request, visit the Apple® problem-reporting web portal: reportaproblem.apple.com